10. What are the steps to follow if the mining organization has any complaints or disagrees with the audit’s results?

10. What are the steps to follow if the mining organization has any complaints or disagrees with the audit’s results?

According to IMOswiss AG’s quality policies there is a defined process called Appeals and Complaints Procedure, which explains in detail the actions a mining organization must follow when it disagrees with an auditing decision in order to handle the complaint in an adequate manner.